Refund policy

We’d like you to be 100% satisfied.  If, for any reason you are not happy and wish to return anything bought from Karyana, we will be happy to offer refunds or exchanges provided the goods are in a fully resalable condition. In such circumstances, please email us at owm.2030@gmail.com We will guide you through the process in simple steps.

Opened a product and still found it damaged or not fit to your expectations? Please send us a picture and reason - we will not question you further and refund to your satisfaction. 

Please be aware that Perishable goods are not refundable but we will do our best to compensate the customer if the damage was caused by us.

Refunds will only be made via the credit/debit card used for the original transaction. Refunds will have post and packing charges deducted. Where an order qualified for free post and packing, we will deduct our post and packing costs from the refund. We reserve the right to deduct any other charges incurred by us such as credit card transaction fees, picking/packing costs, restocking costs, packaging material and return postage fees.

Any goods dispatched by us in error remain the property of Karyana.If you receive any goods by mistake, that weren’t ordered, please contact us within 2-days to arrange for us to collect them.

CONDITIONS FOR RETURN

• Please notify us about the damaged goods or defective product at owm.2030@gmail.com
• Products should be returned in their original packaging along with the original price tags, labels and invoices.
• It is advised that the return packets should be strongly and adequately packaged so that there is no further damage of goods in transit.

Any refund due will be credited within 7 working days of us receiving the goods.